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Return Policy

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We accept returns, refunds and exchanges.

RETURNS

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be returned unused. All original packaging, price labels etc. shall be returned with the product without having been tampered with.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your refund.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

Before shipping back the product you would like to return, please contact us at hello@wudtek.ch so we can advise you with any further steps that are to take.
Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.

Depending on where you live, the time it takes for your exchanged product to reach you, may vary.

If you are shipping an item over CHF 50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


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