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FAQ

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I don’t live in Switzerland – can you still ship to my country?

Definitely! Shipping charges are CHF 12 to any European and CHF 16 to any other country.

How long does it take until I receive my products?

We understand your thrill of anticipation and that’s why we’ll try our best that you will have your order in your mailbox in less than 1 week. But please don’t get flustered if it takes a couple of days longer.

Will my information that I entered on the website be protected?

Of course – please click here for our Privacy Policy.

How is your Return Policy?

Click here for the information you’re looking for.

What type of wood do you use?

The light wood is Maple and the dark wood is Padauk. Please read this page for the story behind the wood.

Is the wood endangered?

Absolutely not! Neither of the wood species we use is listed in the CITES Appendices or on the IUCN Red List of Threatened Species. Our production is therefore sustainable and environmental friendly.

What forms of payment do you accept?

You can choose between Prepayment (eBanking / PostFinance), VISA, Mastercard and PayPal.

I have a coupon code from your store, how can I use it?

Just add the products you would like to purchase to your cart. When you’re done, you can now proceed with the checkout. This is when you will find a field to enter your code. It will then automatically update the total amount of your order.

I really like your products and what you are doing. Is there a way that I can support you?

First of all, thanks a lot! A happy customer is our biggest reward! We constantly try to grow, each day, step-by-step. So if you could just show us some love on any social network we would very much appreciate it. You can find the links on top of the page. And in case you’re not into that, feel free to spread the word to your friends, family, dog, cat, fish etc.

When I’m wearing my [wudtek] earphones, I constantly get compliments by attractive girls/guys. What can I do?

You're welcome.

Still no answer to your question?

Please contact us and we’ll get in touch with you as soon as possible.


We're currently on an adventure - you won't be able to purchase our products online for the time being. Please visit collab Zürich to shop our full range.